Frequently Asked Questions

WRKHAUS is a UK supplier of embroidered workwear, printed clothing, PPE, tools, and workplace essentials. We provide high-quality products and fast turnaround services for businesses, organisations, and individuals.

Yes. We supply products to businesses, tradespeople, organisations, clubs, schools, and individual customers throughout the UK.

Many products can be ordered individually, while some personalised items may have minimum order requirements depending on the printing or embroidery process involved. Please contact us if you have specific requirements.

We can personalise a wide range of products including:

Yes. You can provide your logo, artwork, or branding during the ordering process or by contacting our team directly.

We recommend supplying artwork in:

If you are unsure whether your artwork is suitable, our team can review it for you.

Where required, artwork proofs may be provided for approval before production begins.

Customers are responsible for checking all spelling, colours, logos, sizing, and positioning before approving artwork.

Changes may be possible before production begins. Once embroidery, printing, or personalisation has started, amendments or cancellations may not be possible.

We aim to dispatch most orders on the same working day wherever possible.

During busy periods or for larger personalised orders, dispatch may take up to 48 hours.

Yes. Next working day delivery options are available on eligible orders.

Please note that next day delivery refers to the courier service selected and remains subject to successful dispatch of your order.

Yes. Tracking information will be provided where available once your order has been dispatched.

Yes. We deliver throughout the United Kingdom.

For deliveries outside the UK, please contact us before placing your order.

Due to their customised nature, embroidered, printed, or otherwise personalised products can only be returned if they are:

• Defective; or
• Not supplied in accordance with the approved order specification.

Yes. Non-personalised items may be returned within 30 days of delivery provided they are:

• Unused
• In their original condition
• In original packaging suitable for resale

A 6% restocking fee applies to approved returns.

Returns due to a change of mind are the responsibility of the purchaser and must be sent using a suitable tracked delivery service.

The goods remain the purchaser’s responsibility until received and inspected by WRKHAUS.

Approved refunds are normally processed within a reasonable period following receipt and inspection of the returned goods.

Where applicable, our PPE products are supplied in accordance with relevant UK and European safety standards.

Product specifications and certifications can be found within individual product descriptions.

Yes. We regularly supply businesses, contractors, construction companies, and organisations with bulk orders.

Please contact us for volume pricing and availability.

Trade account availability may vary. Please contact our team to discuss your business requirements.

Approved refunds are normally processed within a reasonable period following receipt and inspection of the returned goods.

We accept a range of secure payment methods available through our website checkout.

Where appropriate, our team may be able to assist with orders by telephone or email.

Yes. Once your order has been placed successfully, you will receive an order confirmation by email.

If you cannot find a specific product, please contact us. We may be able to source alternative products through our supplier network.

Please contact us as soon as possible and provide photographs of the issue where possible.

We will investigate the matter and work with you to provide an appropriate resolution.

If you believe there is a production error or defect, please contact us immediately with photographs and your order details.

We will assess the issue and determine the most appropriate resolution.