Privacy Policy

WRKHAUS is a supplier of embroidered workwear, printed garments, PPE, tools, and related products.For the purposes of data protection legislation, WRKHAUS is the Data Controller responsible for your personal data.

We may collect and process the following information:

Information You Provide

• Name
• Company name
• Billing address
• Delivery address
• Email address
• Telephone number
• Order details
• Payment information (processed securely through payment providers)
• Artwork, logos, images, and customisation instructions
• Any correspondence sent to us

Information Collected Automatically

When you use our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Website usage data
• Pages viewed
• Referral sources
• Cookie data

We use your personal information to:

• Process and fulfil orders
• Provide embroidery, printing, and customisation services
• Deliver products and services
• Communicate regarding your orders
• Respond to enquiries and customer support requests
• Manage accounts and business relationships
• Improve our website and services
• Prevent fraud and maintain website security
• Comply with legal and regulatory obligations
• Send marketing communications where permitted by law

Under UK GDPR, we process personal data under one or more of the following lawful bases:

Contract
To fulfil orders, provide services, and manage customer relationships.

Legitimate Interests
To operate and improve our business, maintain security, prevent fraud, and provide customer support.

Legal Obligation
To comply with tax, accounting, consumer protection, and other legal requirements.

Consent
Where required by law, such as for certain marketing communications and non-essential cookies.

You may withdraw consent at any time.

We may send promotional emails, offers, product updates, and company news where you have consented to receive them or where permitted by applicable law.

You can unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link in emails; or
• Contacting us directly.

We will never sell your personal information to third parties for marketing purposes.

We may share personal information with trusted third parties where necessary to operate our business, including:

• Payment service providers
• Courier and delivery companies
• Website hosting providers
• IT service providers
• Accounting and professional advisers
• Marketing service providers
• Government authorities where legally required

All third parties are required to protect your information and process it only for authorised purposes.

Payment transactions are processed securely by authorised payment providers.

WRKHAUS does not store or have access to full payment card details.

Where customers provide logos, artwork, images, branding, or other materials for embroidery or printing services, we may retain these files for:

• Order fulfilment;
• Repeat orders;
• Customer support;
• Quality control purposes.

Customers remain responsible for ensuring they have the necessary rights and permissions to use any submitted artwork or intellectual property.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, tax, accounting, and business requirements.Retention periods may vary depending on:

• Order history;
• Warranty obligations;
• Legal requirements;
• Legitimate business needs.

When data is no longer required, it will be securely deleted or anonymised.

We implement appropriate technical and organisational measures to protect personal information from:

• Unauthorised access;
• Loss;
• Misuse;
• Disclosure;
• Alteration;
• Destruction.

While we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Under UK GDPR, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your personal data
• Restrict processing
• Object to processing
• Request transfer of your data
• Withdraw consent where applicable

Requests can be made using the contact details provided in this policy.

We may require proof of identity before processing requests.

Our website uses cookies and similar technologies to improve user experience, analyse website traffic, and support website functionality.

Cookies may include:

• Essential cookies
• Performance and analytics cookies
• Functional cookies
• Marketing cookies (where applicable)

You can manage cookie preferences through your browser settings or our cookie consent banner.

For further information, please see our Cookie Policy.

Our website may contain links to third-party websites.We are not responsible for the privacy practices or content of external websites and encourage users to review their privacy policies.

Where personal data is transferred outside the United Kingdom, we will take appropriate measures to ensure adequate protection of your information in accordance with applicable data protection laws.

We may update this Privacy Policy from time to time.Any changes will be published on this page and will take effect immediately upon publication.We recommend reviewing this policy periodically.

If you have concerns regarding how we process your personal information, please contact us first so we can attempt to resolve the issue.

You also have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)
Website: ico.org.uk
Telephone: 0303 123 1113

Address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom